Return & Refund Policy

Effective Date: July 2026

At Juicy J's Juice Wellness Market, we are committed to providing fresh, high-quality cold-pressed juices, wellness shots, and sea moss gel. Because our products are perishable, we have established the following Return & Refund Policy to help protect the safety of our customers.

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Perishable Products

Due to food safety regulations and the perishable nature of our products, we do not accept returns of:

• Cold-Pressed Juices
• Wellness Shots
• Sea Moss Gel
• Nut Milks
• Cleanse Bundles
• Gift Bundles
• Any opened food or beverage product

Once an order has been delivered or picked up, it cannot be returned for resale.

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Damaged, Incorrect, or Missing Orders

If your order arrives damaged, leaking, incorrect, or if an item is missing, please contact us within 12 hours of delivery or pickup.

Please include:

• Your order number
• Your full name
• Photos of the damaged item(s)
• Photos of the shipping box (if applicable)
• Photos of the shipping label (if applicable)
• A brief description of the issue

We will review each request individually and, when appropriate, may offer a replacement, store credit, or refund.

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Refund Eligibility

Refunds or store credits may be considered when:

• Your order arrives damaged during shipping.
• You receive the wrong product.
• Your order is incomplete.
• Your order cannot be delivered due to an error on our part.
• Your order is canceled by Juicy J's Juice Wellness Market before production begins.

Refunds are issued at our sole discretion after reviewing the circumstances of each order.

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Non-Refundable Situations

Refunds cannot be issued for:

• Products left outside after delivery.
• Failure to refrigerate products promptly.
• Incorrect shipping information provided by the customer.
• Missed delivery attempts.
• Customer taste preferences.
• Natural separation of juice.
• Orders reported after the 12-hour reporting period.

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Order Cancellations

Orders may be canceled for a full refund before production begins.

Once ingredients have been purchased, products have been prepared, or production has started, orders cannot be canceled.

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Local Pickup Orders

Customers selecting Local Pickup are responsible for picking up their order during the scheduled pickup window.

Orders not picked up as scheduled may not qualify for a refund due to the perishable nature of our products.

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Local Delivery Orders

Please ensure someone is available to receive your delivery or provide safe delivery instructions when applicable.

Once delivery has been completed, responsibility for proper storage transfers to the customer.

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Shipping Delays

While we carefully package every shipment using insulated materials and frozen gel packs when needed, we are not responsible for delays caused by shipping carriers, severe weather, natural disasters, or events outside of our control.

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How to Request Assistance

If you experience a problem with your order, please contact us as soon as possible.

Juicy J's Juice Wellness Market
Website: https://juicyjsjuice.com
Email: juicyjsjuice@gmail.com
Facebook: @juicyjsjuice
Instagram: @juicyjsjuice
TikTok: @keepitjuicyjsjuice

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Policy Updates

Juicy J's Juice Wellness Market reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.